Terms of service

Superbags / http://www.superranzen.de / info@superranzen.de

RENTAL TERMS AND CONDITIONS RENT A RANZEN: General terms and conditions for renting and renting bags/school bags/rental objects.
The AGBS see below continue to apply

§ 1 Scope
(1) The present General Terms and Conditions apply to all rental objects/bags/school bags provided by us, SuperRanzen for the customer/renter for rent and to the rental objects/bags that can be temporarily rented and rented by the customer / School bags. They also apply as framework agreements for future rentals with the same customer, without us having to refer to them again in each individual case. (2) Deviating, conflicting or supplementary terms and conditions of the customer only become part of the contract if and to the extent that we have expressly agreed to their validity in writing. (3) References to the validity of legal regulations are only of clarifying importance. Even without such a clarification, the statutory provisions apply unless they are expressly modified or excluded in the General Terms and Conditions.

§ 2 Conclusion of contract
2.1 By booking/renting a satchel bag/school bag/rental object, the customer makes a binding offer to the landlord to conclude a rental contract with the satchel. In this way, the customer accepts the terms and conditions of the lessor Superranzen. Subsidiary agreements that change the scope of the contractual services require written confirmation by Superranzen. We would like to point out that Superranzen only concludes contracts with (according to § 2 BGB) persons of legal age and legal capacity (cf. § 104 and § 106 BGB).
2.2 The rental price consists of: deposit, rent for the corresponding rental period and a cleaning fee for the basic cleaning after the satchel has been returned (for hygienic reasons, a basic cleaning is also carried out if the satchel is returned within the 14-day right of withdrawal). As well as other costs in the event of damage and loss, see liability § 3.
§ 3 Liability
During the rental period, the tenant is responsible for the rented property. He*She is also responsible for securing the rental property or of accessories against loss. Lost or damaged material must be reported to the lessor immediately. repair or Replacement costs for rented schoolbags/bags/rental objects which the tenant has damaged beyond normal wear and tear will be deducted from the deposit paid by the tenant and the rental price, without the landlord having to prove fault requirement. Lost equipment will also be deducted from the renter's deposit/rental fee.
Loss : The cost to the customer in the event of loss corresponds to the sale price of the rented object as new
(see current prices http://www.superranzen.de/shop online shop). If the deposit paid by the tenant is not sufficient to repair the damage/loss or to replace the loss with new goods, the customer will be billed an additional invoice, which must be paid within 14 days.

§ 4 Repair and/or replacement part costs
The repair and/or spare parts costs are based on the prices applicable at the lessor and, in special cases, on the amount of work and material costs. Stains : Cost of stain removal by additional professional cleaning approx. 15-25 €. Strong smell of the rented property like cigarette smoke / mold / etc. additional professional cleaning approx. 15-25 €. Small tears/holes: repair costs/artificial plugs (up to 1 cm) made up of labor and material costs approx. €25-45 per hole/tear. Large damaged areas (which would result from a bicycle accident, for example, unfortunately cannot be repaired) are considered a total loss. Missing parts such as buckles and fasteners: per buckle 5 € / webbing 8 € per meter / webbing with velcro for solar lamp 10 € per piece. Lining only : € 45 if lost . There is also a general processing fee of €15. If the satchel is so damaged or dirty (total loss) that it can no longer be used, the new price of the goods will be retained and deducted from the rental fee and deposit. Even if you withdraw from the rental agreement that came about as a result of the booking within 14 days, the condition of the rented property will be checked and the corresponding repayment amount will correspond to the actual condition, less the additional repair/cleaning/loss/spare parts costs and the processing fee paid.
If the deposit paid by the tenant is not sufficient to repair the damage/loss/repair or to replace the loss with new goods, the customer will be billed an additional invoice, which must be paid within 14 days.

§ 5 Return: The tenant undertakes to return the rented object/bag/schoolbag immediately after the end of the rental period, but within 2 working days, as an insured package with a tracking number to the following address:
Heike Ebner / SuperRanzen/ Reinbeckstr.23 / 12459 Berlin Germany.
The shipment number and name of the shipment will be sent by the tenant as tracking information by email to info@superranzen.de.
The return postage and any customs duties will be paid by the tenant.

§ 6 Condition of the rental object: before returning the renter*in the condition of the rental object with booking number: by mail to info@superranzen.de

§ 7 A premature return does not entitle the customer to claim back the rental price and the entire deposit.
§ 8 The rented bags/school bags/rental objects may under no circumstances be used for private and/or commercial subletting/subletting/further use/resale.

§ 9 General Provisions, Place of Jurisdiction
The ineffectiveness of individual provisions does not justify the ineffectiveness of the rest of the terms and conditions. In the event of disputes about the interpretation of the rental agreement, the German text is authoritative and German law is applicable. Place of jurisdiction is Berlin.

§ 10 care and washing instructions for vegan bags & school bags

The renter shall comply with the care and washing instructions specified for the relevant material
Remove metal buckles and Little Sun Solar lamp before cleaning/washing.

Please remove the R-Pet felt lining and clean with a damp sponge and some mild detergent, allow to air dry
(or light blow dry/ not in the dryer/ not on the heater).

Care and washing instructions for :
Blue workwear material bluesign certified
- 40 ° delicate wash with mild detergent / color detergent without bleach

- Ironing at low temperature maximum 110 ° with Teflon soleplate.

- Gentle cleaning with hydrocarbon.

- Do not tumble dry.

- Bleaching not allowed


Terms of Service

Material care consumer information (see below)

§ 1 Basic Provisions

(1) The following terms and conditions apply to all contracts between superranzen Germany - hereinafter referred to as the provider - and the customer, which are concluded via the website http://www.superranzen.de of the provider can be closed. Unless otherwise agreed, the inclusion of the customer's own conditions is contradicted.

(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

(3) Contract language is German. The full text of the contract will not be saved by the provider. Before sending the order via the online shopping cart system, the contract data can be printed out or saved electronically using the print function of the browser. After the order has been received by the provider, the order data, the information required by law for distance contracts and the general terms and conditions are sent to the customer again by email.

§ 2 Subject of the contract

Subject of the contract is the sale of goods. The details, in particular the essential characteristics of the goods can be found in the item description and the additional information on the website of the provider.

§ 3 Formation of the contract

(1) The product presentations contained in the seller's online shop do not represent binding offers on the part of the seller, but serve to enable the customer to submit a binding offer.
(2) The customer can submit the offer via the online order form integrated in the seller's online shop. After placing the selected goods and/or services in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer with regard to the goods and/or services contained in the shopping cart by clicking the button that concludes the ordering process .
(3) The seller can accept the customer's offer within five days,

- by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby receipt of the order confirmation by the customer is decisive, or

- by delivering the ordered goods to the customer, whereby receipt of the goods by the customer is decisive, or

- by asking the customer to pay after placing his order.

If there are several of the above alternatives, the contract is concluded at the point in time when one of the above alternatives occurs first. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer with the result that the customer is no longer bound by his declaration of intent.
(4) The period for accepting the offer begins on the day after the customer has sent the offer and ends at the end of the fifth day following the sending of the offer.
(5) When submitting an offer via the seller's online order form, the text of the contract is saved by the seller and sent to the customer in text form (e.g. e-mail, fax or letter). However, the text of the contract can no longer be accessed by the customer via the seller's website after the order has been sent.
(6) Before the binding submission of the order via the seller's online order form, the customer can continuously correct his entries using the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window before the order is bindingly submitted and can also be corrected there using the usual keyboard and mouse functions.
(7) Only the German language is available for the conclusion of the contract.
(8) Order processing and contact are usually made via email and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned to process the order can be delivered.
(4) External influences over which Superranz has no influence, such as machine breakdowns in the manufacturing plants or strikes by delivery companies (Post/DHL/Hermes/dpd/UPS etc.), external influences such as war/unrest lead to the prevention of the usual Workflow as well as external influences such as water damage, power failure, breakdown of the Internet can delay the customer information or delay the production and delivery due to the above-mentioned external influences or make it impossible.
In these cases superranzen is not liable.

§ 4 Prices, shipping costs

(1) The prices listed in the respective offers are net prices. Gross prices and the shipping costs are displayed in the shopping cart and represent final prices. the shopping cart contains all price components including all applicable taxes.

(2) The shipping costs incurred are not included in the purchase price. They can be called up via the "Payment and Shipping" page, are shown separately during the ordering process and are to be borne by the customer in addition, unless delivery free of charge has been promised.

(3) The customer receives an invoice with VAT shown.

§ 5 Terms of payment and shipping

(1) The conditions for payment and shipping can be found under the button of the same name in the navigation.

(2) Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

(3) If, contrary to expectations, a product ordered by the customer is not available despite the timely conclusion of an adequate hedging transaction for reasons for which the provider is not responsible, the customer will be informed immediately of the unavailability and, in the event of withdrawal, any payments already made will be refunded immediately.

(4) For consumers, it is regulated by law that the risk of accidental loss and accidental deterioration of the item sold during shipment only passes when the goods are handed over to the customer, regardless of whether the shipment is insured or uninsured.

4.1 Unless otherwise stated in the seller's product description, the prices quoted are total prices that include statutory sales tax. Any additional delivery and shipping costs are specified separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for money transfers by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes. Taxes (e.g. customs duties). Such costs can also be incurred in relation to the transfer of money if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.
4.3 The customer has various payment options available, which are specified in the seller's online shop.
4.4 If the "PayPal" payment method is selected, the payment will be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. This requires i.a. requires that the customer opens or registers a PayPal account. already has such an account.
4.5 Returns: The buyer undertakes to return the item/bag/school bag immediately, but within 14 days, as an insured package with a tracking number to the following address:
Heike Ebner / Superbags / Krachtstr.6/ 10245 Berlin
4.6. The shipment number of the insured package and the name of the shipping service provider will be sent by the buyer as tracking information by email to info@superranzen.de.
4.7. The customer/buyer bears the port costs and applicable customs duties of the return.

If the customer is an entrepreneur, delivery and shipment are at his own risk.

§ 5. Delivery and shipping conditions
5.1 The delivery of goods takes place regularly on the shipping route and to the delivery address specified by the customer. When processing the transaction, the delivery address given in the purchase process by the seller is decisive. Deviating from this, if the payment method PayPal is selected, the delivery address stored by the customer at PayPal at the time of payment is decisive.
5.2 If the transport company sends the shipped goods back to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had announced the service to him a reasonable time in advance .
5.3 Collection by the customer is not possible for logistical reasons.
5.4 Vouchers are given to the customer as follows:
• by E-Mail
per Download

§ 6 Return costs when exercising the right of withdrawal

In the event that the statutory right of withdrawal applicable to consumers is exercised, it is agreed that the customer shall bear the regular costs of the return shipment and any customs duties incurred.

§ 7 Right of retention, retention of title

(1) The customer can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.

(2) The goods remain the property of the provider until the purchase price has been paid in full.

(3) If the customer is an entrepreneur, the following also applies:

a) The provider retains ownership of the goods until all claims from the current business relationship have been settled in full. Pledging or assignment as security is not permitted before ownership of the reserved goods has passed.

b) The customer can resell the goods in the ordinary course of business. In this case, he already assigns all claims in the amount of the invoice that accrue to him from the resale to the provider who accepts the assignment. The customer is also authorized to collect the debt. If he does not meet his payment obligations properly, the provider reserves the right to collect the claim himself.

c) If the reserved goods are combined and mixed, the provider acquires co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.

d) The provider undertakes to release the securities to which he is entitled at the customer's request insofar as the realizable value of the provider's securities exceeds the claim to be secured by more than 10%. The choice of securities to be released is incumbent upon the provider.

§ 8 Warranty

(1) The statutory provisions apply.

(2) As a consumer, the customer is asked to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to inform the provider and the carrier of any complaints as soon as possible. If the customer does not comply, this has no effect on the statutory warranty claims.

(3) If the customer is an entrepreneur, the following applies in derogation of paragraph 1:

a) Only the supplier's own information and the manufacturer's product description are deemed to be agreed as the quality of the goods, but not other advertising, public promotions and statements by the manufacturer.

b) The customer is obliged to examine the goods immediately and with due care for deviations in quality and quantity and to notify the provider in writing of obvious defects within 7 days of receipt of the goods; timely dispatch is sufficient to meet the deadline. This also applies to hidden defects found later upon discovery. In the event of a breach of the obligation to examine and give notice of defects, the assertion of warranty claims is excluded.

c) In the event of defects, the provider shall provide a warranty, at its discretion, through repair or replacement. If the elimination of the defect fails twice, the customer can either demand a price reduction or withdraw from the contract. In the case of rectification, the provider does not have to bear the increased costs incurred by transporting the goods to a location other than the place of performance if the transport does not correspond to the intended use of the goods.

d) The warranty period is one year from delivery of the goods. The shortened warranty period does not apply to culpably caused damage resulting from injury to life, limb or health and grossly negligent or intentional damage or damage attributable to the provider. Malice on the part of the provider, as well as claims for recourse according to §§ 478, 479 BGB.

§ 9 Liability for Defects
(1) If the purchased item is defective, the statutory liability for defects shall apply.
(2) The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply, this has no effect whatsoever on his statutory or contractual claims for defects.

(3) According to the current state of the art, data communication via the Internet cannot be guaranteed to be error-free and/or available at all times. In this respect, the provider is not liable for the constant or uninterrupted availability of the website and the service offered there.

§ 10 Choice of Law, Place of Performance, Place of Jurisdiction

(1) German law applies. For consumers, this choice of law only applies insofar as the protection provided by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn (principle of favourability).

(2) The place of performance for all services arising from the business relationship with the provider and the place of jurisdiction is the provider’s registered office, insofar as the customer is not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if the customer does not have a general place of jurisdiction in Germany or the EU or if the domicile or habitual abode is not known at the time the action is filed. The authority to appeal to the court at another legal place of jurisdiction remains unaffected.

(3) The provisions of the UN Sales Convention expressly do not apply.

§ 11 superranzen is not obliged to participate in dispute settlement procedures before a consumer arbitration board. You can talk to us and we are happy to communicate with our customers and, even if the worst comes to the worst, before disputes arise, we will respond to our customers and clarify the situation in advance and resolve any inconsistencies. Please write to us info(at ) superranzen.de and first tell us what it's about!
If all efforts on our part fail, we are
from individual cases to an alternative dispute resolution.
Portal of the European Commission for alternative dispute resolution §§ 36 and 37 VSBG:

§ 12 Consumer information on the maintenance of materials for the super satchel

Care and washing instructions for vegan bags & school bags

Please remove metal buckles & Little Sun solar light before cleaning/washing.
Please remove the R-Pet felt lining and clean with a damp sponge and some mild detergent, allow to air dry
(or light blow dry/ not in the dryer/ not on the heater).

Care and washing instructions for: Blue workwear material bluesign certified
- 40 °C delicates with mild detergent / color detergent without bleach
- Ironing at low temperature (one point) maximum 110 °C with Teflon soleplate.
- Gentle cleaning with hydrocarbon.
- Do not tumble dry.
- Bleaching not allowed

Care and washing instructions for: Denim Jeans IVN-Best 100% cotton.

Wash before wearing to avoid possible staining on white background. Denim Jeans IVN-Best is an uncoated natural cotton fabric.
Wash only with the same colors! 30°C delicates / do not spin / not suitable for tumble drying.