Refund policy


Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods or Has.

To exercise your right of withdrawal, you must inform us
Heike Ebner, SuperRanzen, Krachtstrasse 6, 10245 Berlin/ Germany.

SuperRanzen manufacture Tel.: Tuesday - Thursday 11:00 a.m. - 2:00 p.m. +49 176 96 32 94 15
E-mail: by means of a clear statement.

(With. B. a letter sent by post, e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. The customer bears the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns: The buyer undertakes to return the object/bag/schoolbag immediately, but within 14 days as an insured package with a tracking number to the following address:
Heike Ebner / Super satchel / Powerstr.6/ 10245 Berlin

The shipment number and name of the shipping service provider will be sent by the buyer as tracking information by email to
The return postage and any customs duties will be paid by the buyer.

Sample withdrawal form

If you want to revoke the contract, please fill out this form and send it back as a PDF by email or by post.


Heike Ebner
10245 Berlin

- I/we ____________________ hereby revoke the contract concluded by me/us for the purchase of the

following goods_______________________________________

-Ordered on ______________ /received on___________________

-I_____________________________________, send the package with tracking number and insurance up to 500 € (e.g. M-Package DHL or Hermes)

to the above address and let us know the shipment number and the shipping service provider by e-mail to

-Name of consumer(s) ______________________________

-mail address of the consumer(s)_______________________

-Address of the consumer(s)__________________________________________________________________________________________________________

- Signature of the consumer(s) (only in the case of notification on paper)


-Date, place__________________________